Returns & Exchanges

At BASED, we stand by the quality of our beauty essentials and offer a 30-day window for returns on all unused or gently used products. If a formula doesn't meet your standards, we are committed to making it right through a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, a prepaid shipping label will be sent to your inbox; simply print it and secure it to your original packaging.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location, ensuring all caps are tightened to prevent leakage during transit.

• 4.
  Receive Your Refund

  After our lab team inspects the returned items, your refund or store credit will be processed within 5 to 7 business days.